ACIL Chairperson Tyrone Shandiman Appears on A Current Affair Highlighting Insurance Delays

Australian Consumers Insurance Lobby (ACIL) Chairperson Tyrone Shandiman has appeared on Channel Nine's A Current Affair to discuss a troubling case that highlights the challenges some Australian consumers face when dealing with insurance claims and prolonged repair delays.

The story follows homeowner Lily, whose property was damaged when a truck crashed into her home. Despite the damage occurring almost a decade ago, the matter remains unresolved, leaving the homeowner in an ongoing battle for repairs and certainty. According to the report, the case raises serious questions about claim management, dispute resolution, and the impact lengthy delays can have on policyholders and their families.

"Insurance exists to help people recover after a loss. When disputes or delays drag on for years, the financial and emotional toll on consumers can be enormous," said Tyrone Shandiman.

ACIL continues to support consumers by advocating for greater accountability, improved claims handling standards, and stronger protections for policyholders across Australia.

Watch the full A Current Affair story here: https://www.nine.com.au/australia-news/a-current-affair/lily-s-home-was-damaged-by-a-truck-ten-years-later-her-insurer-still-hasn-t-fixed-it-20260601-p602yg.html