Carol Roberts Joins ACIL as New Committee Member

The Australian Consumers Insurance Lobby Inc. (ACIL) is proud to announce the appointment of Carol Roberts as the newest member of its committee. With an impressive background in business consultancy, financial planning, and consumer advocacy, Carol brings a wealth of experience and passion that aligns perfectly with ACIL's mission to protect and empower consumers, particularly within the strata industry.

Carol’s career spans from owning and operating companies specialising in commercial and systems accounting, strategy, and business turnaround from 1993 to 2018. Since 2013, she has dedicated herself to financial planning (retired AFSL Dec 2019), with a particular focus on retirees and pre-retirees, helping them navigate the complexities of planning for life on fixed incomes. Her work has brought significant attention to the need for robust consumer protection, particularly in Retirement Villages, Over 50s Communities, and Strata, where transparent insurance and legislative safeguards are paramount.

In addition to her extensive professional experience, Carol served 11 years in the Australian Regular Army from 1973 to 1984, where she developed a strong belief in the power of leadership and collective action to drive change. Her commitment to this principle has been evident in her volunteer work, teaching Financial Literacy for Seniors through U3A and pursuing a Masters in Financial Crime. Carol’s dedication to consumer protection, particularly for over-60s, is a testament to her deep concern for transparency, governance, and informed choice in the retirement sector.

Carol is enthusiastic about her new role with ACIL, stating, "I am very excited to join and be an active committee member of the Australian Consumers Insurance Lobby. The work ACIL is doing is crucial, and I look forward to contributing my experience and passion to advocate for better outcomes for consumers, especially seniors."

Tyrone Shandiman, Chairperson of ACIL, expressed his pleasure at Carol’s appointment, saying, "It is a pleasure to have Carol Roberts join the committee. Her strong background and passion for the issues we are currently navigating within the strata industry make her an invaluable addition to our team. Carol’s expertise and commitment to consumer advocacy will be instrumental in driving forward our mission."

ACIL is confident that Carol Roberts will be a driving force in the ongoing efforts to ensure transparency, fairness, and protection for consumers across Australia.